Shipping & Refund Policy


E-concepts Solutions Private Limited 100% BUYER ASSURANCE DETAILS

E-concepts has a friendly return and refund policy to ensure your online purchase is free of stress. We offer a  “100% Buyer Assurance Program” for our valued customers. We are always with you, before your purchase and after your purchase. We are not perfect but we have ensured hard that our refund/return policies do not bring any ugly surprises to you post your purchase.

What is E-concepts Solutions Private Limited’s Return Policy?

Our “100% Buy Assurance Program” allows for easy returns and refunds for.

Pen Drive / DVD which you received in “Damaged/Defective/Broken” condition.

All the products must be returned in the original condition they were received in along with any bills and labels. Please follow the below given steps to register your dispute within 10 days of receipt of the product. Disputes registered after 10 days of delivery may not be entertained by sellers.


How to file a dispute regarding an order?

You need to register your dispute in following way:

you need to send email to  with problem specified and return request


When will I be refunded?

We can refund you when the receipt of the item back from you or the online tracking shows as delivered to our address. Remember that items have to be returned to us directly by you. Once we notify us of the receipt of the return item, we will credit the amount back to you within 15 working days.

(Does not include Sundays and Bank Holidays)


How are product packaging? 

All products are carefully packaged to avoid any form of damage.


What are the shipping charges?

Sellers provide free delivery on most items in India. Some items may have shipping depending on the nature of the product. For International orders, the shipping charges are different for different items and is mentioned clearly on the product page. Also, Prices may be different for different countries to account for shipping costs as sellers are free to set their prices and prices listed in INR are only for India.


What is the expected delivery timeframe?

The expected time of delivery is within 10 working days for domestic orders and 21-30 working days for international orders. All orders get shipped within 5 days from the company. (E-concepts Solutions warehouse or respective publisher warehouse.)


How will the delivery be done?

We try to process all deliveries through reputed courier companies like Bluedart, Indian Post, Trackon, AFL, DTDC, DHL and Fedex. In some cases where the Pin code/zip code is not serviceable by these courier companies, we use Indian Speed Post for those deliveries.
If there is no courier service available in your area, we will get in touch with you and try to work out a convenient alternate delivery location that is serviced by our courier partners.

How can I track the delivery of my order?

All E-concepts Solutions products are delivered through reputed courier partners who will provide you with a Tracking ID for your order by which you can track your delivery on the respective websites of our courier partners. We email you the tracking number after we dispatch your order. You can also see the tracking number in your order history panel in your account when you login.